Our aim is to provide customers a fast and reliable delivery service. Once we receive your order it will be processed by our distribution team.
This process can take up to 24 hours and operates Monday – Friday (public holidays excluded). Orders received after 2pm will be processed the following morning. Once your order has been processed and has been dispatched, you will receive a tracking number via email.
Please ensure you double check your address before confirming your order at checkout, as addresses can not be changed after this.
A signature is required by default for all orders.
Please be aware that if your property has an authority to leave (ATL) and your package goes missing after being delivered, Biolife Living, will be not be able to process a claim. Please manage your order and any changes via the tracking number that is sent in your tracking email. Whilst every effort is made to ensure your order reaches you in a timely manner, we are unable to accept any liability for delayed delivery caused by any third party.
If you’re concerned about the whereabouts of your parcel, please first contact Australia Post EParcel. You will need to quote your tracking number.
Shipping Costs & Transit Times
The transit times listed below are estimates only and may be extended by many factors beyond our control, such as Customs & Quarantine processing requirements, flight schedules, etc.
Shipping will be auto-calculated at checkout based on region.
Orders take 24 hours to process (Monday – Friday), and between 1-4 working days to deliver.
Signature is required by default. Please respond to Australia Post E Parcel and select authority to leave if you will not be at home to accept the order, this then refers liability to you form us should your parcel get lost.
Please ensure that you have correctly entered your name and address at the time of purchase. We are unable to change the address once your item has been fulfilled.
Biolife Living pty Ltd cannot take responsibility for any missing items that have been incorrectly addressed by the customer.
If your order has not arrived within 5 working days in Australia (not including public holidays) please phone your local Australia Post outlet or track your order online here. You will need the tracking number from your tracking email. If they are unable to locate your order, please email us at firstname.lastname@example.org.
Please ensure someone will be available to sign for your order or collect it if you receive a card-to-call / collect. If you will not be home and would like to set up an authority to leave (ATL) then please set this up using the notification email from Australia Post E parcel which is sent at the time the order is collected by Australia Post E Parcel.