Refund and Returns Policy
Biolife Living Pty Ltd will only accept returns for damaged or faulty goods that are not opened. Due to dietary supplement regulations worldwide, we cannot issue any refunds for open packages – this includes customers who are not happy with the efficacy of our products.
We do not accept returns or issue refunds for ‘change of mind’ purchases or products that have been opened. We do not have a ‘money back guarantee’. If you did not achieve the desired physical or aesthetic outcome from taking our products, or if you experienced any adverse reactions from any of the ingredients listed in our products, we will not issue refunds as these conditions are not a result of the product being damaged or faulty.
Although every measure is taken to ensure your product reaches you in a satisfactory condition, sometimes things can be damaged in transit.
If you receive an item that is faulty or damaged, please email us at email@example.com with the details of your order, photographs & the batch number of the affected product so we can walk you through the refund (or exchange) process.
Refunds & exchanges for faulty or damaged product will only be issued once we have received the item back in-store. In these circumstances, we will refund the cost of shipping that was required to send the product back to us. Refunds may be subject to a transaction fee of 5% which covers the fees incurred with our payment gateway provider.
For consumer safety, we do not offer returns or refunds on our products outside the above circumstances
Wrong Order Received
If you have received the wrong order please email us at firstname.lastname@example.org as soon as it arrives and we will replace it once the incorrect product has been returned back to us.
Once your order has been received & packed by our dispatch team, we are not able to cancel or refund your order.